Using the Customer Support Portal
Each individual who brings a help ticket up in your helpdesk through any channel naturally turns into a contact. You can cause your clients to make a record in your help entry and have them login before they make a ticket or take a gander at your Knowledge Base and Forums. Then again, they can likewise utilize single-sign-on through Google, Facebook or Twitter to login.
By and large, the email address will be the essential field for the contacts. In the event that the client signs in through Twitter or Facebook, the essential field will be the Twitter handle or potentially the Facebook client name (populates the Full Name field in the contact data) individually.